I've had an alarm system through the old Protectron company for over 15 years and had no issues and great customer service. Since Protectron merged with ADT I've had a security camera installed and have had nothing but trouble. The technical support is terrible, they know nothing about the products they sell and can do nothing to help. I've had numerous technicians to the house to fix the problem and frankly I know more about the computer setup than they do. if you are looking to get a security system for peace of mind monitoring, do not go with ADT.
- Approximate cost of services:
- $85.00
- Company Response
Dear valued client, we are sorry to read that our services have not met your expectations. Please let the Customer Relation team look into this further, please forward your contact info to communication@protectron.com subject HOMESTARS Thank you