Were with ADT for 2.5 years. We tried to move our service when we moved, it's supposed to be free but when we had someone come to switch it, they told us it's be 200-300 dollars plus we HAD to sign up for another 3 yeaf contract. We decided to cancel, received what we thought was our final bill, paid it, ghen got a call from a credit protection agency saying they were taking us to collections if we didnt pay ANOTHER 260$. Paid that too, I keep all my bills and we NEVER received an additional bill. They also sent someone to our new house at 8pm on a weeknight. They harrassed us, told us what a terrible neighbourhood we live in (Clayton Height). Continued to gloat about how he lived in West Van and continued to tell us about how we couldnt afford too but he could. Completely insulted us and then when we said we would not go back with ADT, he had the audacity to tell us how rare that is for our neighbourhood since it's so "sketchy". Then he wished us "Good Luck". Terrible service...
- Approximate cost of services:
- $500.00
- Company Response
We're very sorry to hear about this trouble and would like the opportunity to resolve this. Please forward your contact info to communication@protectron.com subject line homestars