I have been with ADT for over 12 years now. We put it in our first home but moved shortly after and they had no problem at all relocating it for us and adding an extra sensor free of charge. Recently we were having trouble with a door sensor so I made a service call, the tech came out the next day which is unheard of! The door sensor was replaced, no questions asked, I figured since we only pay our monitoring fee we would need to pay for this but no, it was covered! The tech, was very professional, I have found this with all of their staff actually, he even put covers over his shoes! He told me I could request batteries for my sensors if I needed them in the future, this was news to me. Of course one sensor required a new set a week later so I called and it wasn't on my service plan but the nice rep on the phone told me she would send me out two as a courtesy this once which was great! Sure enough, two days later the courier showed up at my door! ADT goes above and beyond, I have never had trouble with my system and their customer service is second to none! I will never go anywhere else! I should also mention I have had the same monthly fee for 9 years, no other service can say that!
- Approximate cost of services:
- $23.00