Pro-Master Garage Doors Service

First off the lady who answered the phone told me I could get a free quote. She also told me the service guys can simply re-torsion garage door springs if they are not broken. When the service guy showed up, he tells me there is a $65 fee for just showing up. He also tells me they never re-torsion springs, they only torsion NEW ones that they are installing. I hire him to do the work because I didn't have the time or patience to argue. He proceeds to use my ladder instead of his own and covers it in grease, grim, dirt and rust and did not clean it when he was done. He also coated both of my motorcycles in grease and oil after he told me they were not in the way. And now the new springs he installed, now 2 years old, already need to be re-tensioned. I call them back to have my garage door serviced again and they put me on hold and leave me there. I will NEVER call this company again.

Postscript:
Update: A friend of mine recommended another Garage door company and they came by to take a look at my garage door springs. And he confirmed what a contractor friend of mine was telling me, that Pro-Master had installed springs that were too small relative to the weight of my garage door. They sold me springs that were too small for the job. Then I told Ernie how much I had paid Pro-Master (I still have the original receipt) and he tells me that not only did I get inappropriate springs, I was over charged. When I unhooked the garage door from the garage door opener, the door came down like a freight-train. It felt like 300lbs when I tried to open the garage door by hand. Needless to say, I had to buy another set of garage door springs, but this time I have the right size springs and now I can open the door with ease.