Phoned and asked for a new opener to be installed as per their sale flyer. Guy shows up and says that I need new wheels and springs, so a new opener will be useless. Paid $300. Then 8 months later, same problems. I call for warranty. They say, its not the wheels and springs this time.it the gears and I need a special surge protector. They still don't want to replace 15 year old opener! PAid $250. Then 5 months later they qute $250 for a new chain and cable! I got a company to replace cable and fix chain for $100. The new company was shocked I kept fixing such an old system. Am I a sucker? Yes. Are they scammers for taking advantage of client's trust. Definitely. The repairmen probably get a cut of what hardware they sell. Some firms pay their repairman strictly by the hour. Go to an hourly firm rather than Pro-Master
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?