Pro Stone

MY REVISED REVIEW: My original review, was, I believe, honest. Circumstances have changed and this revised review reflects those changes. --- I elected to go with Pro Stone for a granite counter because of the glowing Homestars reviews and because Pro Stone's office is in East Toronto, close to my home. The salesman and my point of contact was Girish. Pro Stone's staff was friendly and helpful. The process was timely, and Pro Stone was everything people said until a problem which showed after the install. --- I did provide my own sink (stainless steel/undermount) to Girish together with a full size template for the cutout and a dimensioned scale drawing of the sink. --- On install day (NOV 2) the two installers (Pro Stone sub-contractors) were pleasant and polite. They quickly installed the counter, cleaned up, and left. 1 hour and 15 minutes from start to finish. --- The counter looked great – until closer inspection. That inspection revealed that the sink opening in the granite counter was not cut accurately, and the granite overhung the undermount sink reveal in a couple of places - by about 3/8”. For me, this ruined the overall appearance and left places for dirt to collect. . It would seemed that no one at Pro Stone had checked my sink or template against the counter during fabrication. It is not major work to resolve this defect. It just requires a grinding and re-polishing of the stone at the two spots to achieve the correct profile. It probably could have been fixed in a few minutes at Pro Stone's shop and in around an hour at my house - by a qualified person. --- I called Girish the same day (NOV. 2) and told him about the sink cutout problem and then the issue dragged on (replete with phone conversations, emails to Girish and Bal, and site visits by Pro Stone personnel) until NOV 21 when Pro Stone finally had 2 craftsmen come to my house and fix the issue to my complete satisfaction. The craftsmen did an immaculate job. --- In Summary: I was without the proper use of my kitchen for 18 days which did not please me. I fully understand that problems can occur but I think that Pro Stone could have been a lot more timely in resolving this issue. Timely resolution would have made this a 10 star review. --- HAVING SAID THAT, MY RE-WORKED COUNTER NOW LOOKS GREAT!