Priority Plumbing

Greg came to investigate a backup in the basement bathroom and laundry. He snaked the main and bathroom drains and found the issue in the basement shower. I signed up for a protection plan not knowing what was in the future. About 3 weeks later, the City of Toronto came out and investigated on main drain and found a blockage at the other end of the basement leading to the sewer. They found tree roots had penetrated the clay drain and caused a blockage. Within hours of calling Priority Plumbing again, Greg came back, assessed our situation and made 3 recommendations for our consideration. We made our choice and within 36 hours, the drain had been replaced, a backwater valve was installed, a permit was obtained, inspector had been to the house and Priority had come back to finish the concrete. All employees I encountered including the receptionists that answered my calls were professional and did a good job. The work and cost was always explained to me and I knew what to expect. Priority did their best to work around my schedule. The protection plan immediately saved me money and I should get more back with the City of Toronto's rebate for the backwater valve. Thanks Priority Plumbing!

I had a minor leak in my condo's toilet. Water was running after flushing - nothing to panic about one would think. The condo management recommends a specific company to residents. Unfortunately, their plumber didn't show up. I was in rush and was about to lose my patience. So I called priority plumbing. The Customer Service is professional, the technician came within an hour as I hoped for. Upon his arrival, I was about to become happy again, as my meeting around 3pm could actually happen on time. I explained the technician that I am in hurry and have a quite limited time frame. However, he was very thorough in his explanations how my toilet functions. He dedicated his and my time to draw my attention to the valves that I had no idea about. The situation was almost comical, I was literally counting minutes as they passed by. We took a look at the kitchen - just in case, so I don't have problems in the future should I have a flooding damage that needs to be claimed. The guy was professional. Although we spent 30 minutes of my time on all kinds of issues, it took around a minute to diagnose the actual problem with the toilet.

My tenant came and asked me why we were trying to fix the toilet somewhere around kitchen drain pipes... I told him that this plumber is highly competent - a leaking toilet could potentially leak to my kitchen pipes, still not sure if the tenant took the words seriously.

The plumber left me alone in the condo for around 10 minutes to write down the options for me, as he explained. Those ten minutes were probably the longest in my life, since I was observing my time passing. He came back with around 5 options. It was comical enough, but the plumber was professional, so he attempted to explain me what else their company does and which services they offer BEFORE reading me the options. I would have started to laugh, if I hadn't been in rush for quite a while by then. Almost losing my temper I actually asked him to proceed with options. The plumber professionally advised me that a number of options actually address the issue thoroughly, i.e, replacing the toilet as a whole. Thanks god he didn't suggest changing the condo because of the toilet leak.
We narrowed down the options to the amount of CAD$350 or so. I was confused by then and thought that I want this to end. After brief negotiations he explained me that he cannot change the price, he then changed the price twice just to help me and we got down to CAD$250 or so. It was so entertaining, one could think that this is kind of a show and I am actually on TV. However, I told this plumbing professional that I pay CAD$225 (everything included), or we say good bye to each other. He did not agree.

I paid CAD$50 for the service assessment. When I mentioned that should the other company confirm that the assessment is wrong, I will call my lawyer, the plumbing professional became more specific and actually wrote down what happened and needs to be done. Based on the assessments I ordered the service from other company for tomorrow. They advised me that the issue can be addressed for around CAD$150. They also told me that should I be in the condo and call them from there, they could explain me over the phone what to do, so it could cost CAD$5.

I am going to meet the guys tomorrow, and should they do what is promised, I will consider them to be my first choice in case of any plumbing emergency.
Overall, if you have a minor issue and have ample of time call priority plumbing, they will deliver first class comedy club experience for CAD$50, which is fairly priced. Otherwise, I would recommend using other service.

Thank you.

UPDATE: the other company came on time and replaced a tank flapper (CAD$5-20 part). CAD$140 work total.

Had the pleasure of meeting Greg and Trevor from Priority. I was guaranteed professionalism, punctuality and a job well done with no loose ends. This is exactly what I got. From start to finish the guys took the time to explain the issues at hand regarding our radiators and heating system. In addition to this a couple of potential issues that could arise were also pointed out. Everything is working great and they also took time to clean up behind them. Not just a quick broom sweep but a nice thorough clean up. Thank you

Very knowledgeable and personable service. The technician was friendly and did not leave a mess after the job was done. Rusty valves and regulators were replaced. Whole system was flushed. Price and work needed done were transparent.

Our main floor ceiling kept leaking for more than a month and we didn't know what was causing it. Trevor came by on time and was very insightful and professional. Amazing customer service - we signed up for their one year service plan as well. Would definitely recommend.

At the start of the shower tower installation, l thought oh no what am l into. BUT excellent work clean and efficient. Now the shower id to die for.
Patrick Toronto

My drain was plugged and was backing up. The problem was solved in a quick manner. I received a detailed explanation of the problem and things to watch for in the future.
Very professional service.

We needed a new garberator installed and a leak fixed to basement bathroom water tap. Priority Plumbing was amazing from the booking to the actual completion of the work. Trevor showed up on time and completed the work quickly and well and very clean . From the way he treated our home with utmost respect to way he reviewed everything he was going to do to the way he treated our dogs and they treated him like family (this is rare) We could not be happier.

We had a new laundry sink installed and a leak fixed to our outside water tap. Priority Plumbing was amazing from the booking to the actual completion of the work. Greg showed up on time and completed the work quickly and well.

It is a little expensive compared to other quotes I recieved but the quality of the work and the company surpassed others.

Thanks

i have used priority plumbing in the past and will contiue to use them in the future the best company i have ever dealt with professionalism at its best thank you