Unethical Billing and Quoting Practices
Mathew was very professional. Unfortunately the way they charge is very opaque. It’s a reasonable fee to diagnose, but then they hit you with an estimate that is 2-3x higher than what a regular plumber would charge. I got quoted $400.00 to replace a wax toilet seal which is a 20minute job, maybe 45 minutes if you really take your time and $5.00 in materials.
They do tell you upfront that the fee for diagnosing is $50.00 and then the plumber will quote on the job and not hourly. That’s all fine but what they don’t tell you is that the price they quote will work out to be around $400.00/hour.
They prey on customers who 1. Don’t know what things cost, 2. Customers who now have to hose between finding another company and just saying ok. Rock and a hard place.
In my humble opinion, they should let customers know up front that their per job quote will be roughly at a rate of $300-400.00 per hour.
I chose not to go ahead with the $400.00 quote to change the wax ring on my toilet and took the time to find another company that was upfront of the costs.
In their favor, they did get someone out within an hour to quote.
Won’t be calling Pirority back knowing how they charge.
- Approximate cost of services:
- $400.00
- Company Response
Dear Ron, You called us because you had a leak coming through the ceiling and had no idea that the toilet was the cause until we diagnosed it onsite. That's why we were unable to provide a cost estimate over the phone. Once we diagnosed the issue, you called around looking for the cheapest quote. We understand that some people simply want the cheapest price. Thats why we always offer the price before we start. Your implications that we prey on people is simply not true. The true test of any plumbing experience is whether or not you have a flood 6 months down the road. We hope this doesn't happen to you. If it does those cheap plumbers are next to impossible to locate when things go wrong. Here is a video explaining why more people prefer a professional approach to their plumbing needs.
https://priorityplumbing.ca/why-us/
Priority Plumbing
https://priorityplumbing.ca
416-762-8662