Contacted these guys through samedayplumbing.ca to fix two broken waste disposal units (garburator) - follow up over the phone was professional but quote when the tech came to the house was crazy. Told me that we need to replace both (which is what I expected) but wanted to charge more than $2000 (units cost $500 combined at home depot - rest is labour). When I asked how long it would take, he said an hour - which means for travel and 1 hour of time was $1500. I don't mind paying a premium but when someone is taking advantage of you, based on the size of your house, trusting personality or other reason then I have a problem. When I commented about the price the response was "that's the price of being in business" which is a good reason why you should not do business with companies like this.
Response to Company: We were quoted $750 and $1250 which is $2000 + HST. The units are the same that are sold by HomeDepot - they carry the full line of residential units - we purchased the same units you quoted with install from home depot for $1000 Including HST. Home depot contractors are insured and licensed to install the units. This is just a case where competition is forcing you to have prices that the market expects - we know how much the units cost and we know what the labour cost.
- Approximate cost of services:
- $60.00
- What could this company do to improve their services?
- Don't make up comments about why you're better than others when you're out of the ballpark.
- Any advice to offer fellow homeowners facing a similar project?
- Handyman service might be better priced
- Company Response
Hi Richard, We quoted you $750 to replace a garbage disposal. That is $1500 for two. The cost of the disposals that we quoted to you are $980, not $500. We quoted you for 1 HorsePower units, they sold you 1/3 horsepower units. The difference in quality is huge. You should compare apples with apples before you comment on our company. In addition to this, you had to drive to the store, wait in line to pay and to arrange installation. Then you have to wait 1 week minimum for a Home Depot Installation. If there is ever a problem, you will wait a week for service. We do not take advantage of people. We are an honest and ethical company. Thank you - The Priority Team.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662