I made the mistake of buying from Primont....oh the sales people do a great job of telling you what you want to hear.I closed in November 2013,supposedly bought a "Inventory home"......they are still installing stuff,fixing stuff in March 2014.
The Service Manager Rob ,needs to be sent for some lessons in Customer Service and courtesy....he is a very poor excuse for a Service Mgr,
There is NO QUALITY in the workmanship ,inspite of quality fixtures being used.There is no inspection of work being performed.
The windows are probably the cheapest quality they could find from a reputable company.
The Customer service dept,except for MIKE, act as though they are doing you a favour by listening to you.
Raymond used Gyproc putty to fix dents in the front metal doors!!! also to fix damage on closet doors.
If you buy from these guys,make sure everything is completed to YOUR satisfaction before you part with your cash.
Here is the best one yet...my furnace is practically sitting on the drain in the basement & the Service Mgr told me "I am making an issue out of nothing"
By the way....this is my third house in Markham.....
- Approximate cost of services:
- $500,000.00
- Company Response
Hi Nightmare from Etobicoke, It is Robert George responding back to you and I am so sorry I didn’t deal with your issues to your satisfaction. We do strive at Primont to do everything to make our homeowners happy and build a quality home. I am very sorry you did not have this experience. I can only apologize for the experience you have had and for taking the time to give us feedback so we can help make this situation right. If you would like to call me to discuss this issue further I would love to hear from you I can be reached at 905-770-7002 ext 827 or via email at Robert@primonthomes.com