I called Prem-Air to do a routine furnace maintenance and discuss several issues with the system. After technician performed maintenance, he went through the system with me and I was given a quote to correct the A/C problem. He was very knowledgable about how my system functioned and knew immediately the design issue with my brand of coil.
I had been told by a previous service contractor that I no longer had a warranty on my system. After investigating further, on the advice of the Premi-Air technician, it turned out I did in fact have warranty coverage on my system. Unfortunately, Premi-Air are not an Amana Asure warranty shop, so I've had to go with someone else to do the repairs.
So, I only used Premi-Air for maintenance and a quote, but was extremely impressed with the technician as well as Bob Painter in the office. Bob was very patient and knowledgeable with all questions about my system and was very helpful with regard to tracking down a reliable warranty shop. All this even though I was having to take my business elsewhere.
With so many contractors out there hawking essentially the same products, it's nice to see these folks realize it is service that makes the difference.
- Approximate cost of services:
- $120.00
- Company Response
Thank you so much for your kind words about our company. We are proud of our company culture including the attribute integrity. We insist on doing what is best for our clients and treating their air conditioners with the same care as our own. We are glad to have been of help and truly appreciate your acknowledgement.
Best Regards, Joe Simon