Pool Craft

Swimming Pools, Spas & Hot Tubs
Richmond Hill ON L4C 9W6
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Pool Craft

Average customer rating:
9.8 10 (165 reviews)

Sort by

Andy S.
Andy S.
1 review Richmond Hill, ON
10/10

Inground swimming pool.

Best design, construction and workmanship I’ve seen while still maintaining competitive pricing. Would highly recommend Jason and his team!

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Hi Andy, thank you for sharing your experience!! Look forward to seeing you in the store soon

S Piette in Richmond Hill
S Piette in Richmond Hill
1 review Richmond Hill, ON
10/10

New Pool Construction

We hired Pool Craft last fall to create our dream back yard. All involved from Pool Craft went above and beyond to meet and exceed our expectations. Right from step one with our initial meeting, through construction and the finished product. Everyone on the team is very knowledgeable. I would highly recommend Pool Craft and would hire them again in an instant. Nicely done Jason, Jim and the whole Pool Craft Team.

Approximate cost of services:
$80,000.00
Was this review helpful?
Company Response

You are most welcome Sandy!!!

Eric  in Richmond Hill
Eric in Richmond Hill
1 review Richmond Hill, ON
10/10

Pool installation

We engaged Poolcraft to install our pool last year (2017). I interviewed a number of companies before going ahead and found Poolcraft to the best from a customer service perspective. Rick was amazing throughout the process in guiding us through the various phases. The service excellence continued throughout the build. They did an amazing job and I would highly recommend this company. They are not the cheapest option out there but honestly you get what you pay for and they were worth every cent. The rest of the team was also great throughout the build including Chris and Kevin.

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Hi Eric. Thank you very much for your kind words. I hope you and your family enjoy your backyard entertaining area and pool for many years.
Best regards, Rick, Kevin, Chris and the rest of the team at Pool Craft

Private User
Private User
Private User reviews Newmarket, ON
10/10

Newmarket Backyard Oasis

We built our pool with Pool Craft 9 years ago and we are still extremely proud owners. With a hectic lifestyle, our objective was to construct a backyard aquatic oasis that would replace the need for a cottage getaway. Pool Craft transformed our backyard into a special retreat to relax in and to entertain in. From the design, to the build, to service, to weekly maintenance, to openings and closings, Pool Craft delivers with the best customer service. The team at Pool Craft always strives to make us happy. After the build in 2008 Jason asked us, “Are you happy with the product and the service?” 9 years later with absolute honesty…YES, 100%.

Approximate cost of services:
$35,000.00
Was this review helpful?
Company Response

Hi Jen and Sukey! I️ am so pleased to read this review. I️ can't wait to share it with my staff. Thanks for being such a great client!!! Your Pool Craft team!!!

J M.
J M.
2 reviews Pickering, ON
10/10

Complete pool renovations

After having several companies come out to quote our pool renovation project we chose Pool Craft and we sure are glad we did. They were extremely responsive and thorough throughout the whole project from the first meeting to quoting and going back and forth on options to actually doing the work. We had all new suction and pressure lines done, new skimmer, new LED lights, new pump/filter/heater all plumbed, new liner and safety cover. Their pricing was very competitive and their work was top notch, everyone I dealt with at Pool Craft was great and I would deal with them again.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Hi Jerome, thank you so much for taking the time to share your experience. I can't wait to get some photos for our website!!

andrew.wooldridge in RICHMOND HILL
andrew.wooldridge in RICHMOND HILL
1 review Newmarket, ON
10/10

Pool installation and property landscaping

I interviewed 3 different pool companies and initially chose Pool Craft based upon their professionalism, honesty and reputation.

Jason was engaged at the very start helping me obtain the necessary letters and permits from the builder and town to get the process started.

From there Jason, Chris and Curtis helped me with the pool dimensions, style, features, gas BBQ line installation pool equipment location and overall landscape design, making various recommendations and outlining the potential costs associated with each one.

Once the project got underway Kevin (Project Manager) was onsite on a regular basis monitoring progress and ensuring we were comfortable as each step was completed. Curtis made various landscaping recommendations (ie tree locations, stone placement, window well treatments, etc) that can only come from years of experience.

The softscape design and lighting recommendations were made by Mitch. Careful thought was put into selecting the trees and plants to maximize privacy and space.

Our lot is not very big however I was pleasantly surprised at how big the pool and living space turned out to be in the end. We have thoroughly enjoyed our first summer as owners of a fantastic backyard oasis and would highly recommend using Jason and the Pool Craft team for your pool installation and landscaping investment.

Great job Pool Craft!

Approximate cost of services:
$125,000.00
Was this review helpful?
Company Response

Hi Andrew, thank you very much for sharing your experience! Both you and Susan were a pleasure to work with! Looking forward to taking some photos of your yard to share with other potential clients.

dfyn
dfyn
1 review Newmarket, ON
10/10

In ground pool and service

Everything was amazing, from build to service. I have recommended pool craft to all my friends and family.

Approximate cost of services:
$85,000.00
Was this review helpful?
Company Response

Thanks Darin and Maria. We appreciate all of the referrals!

WELDA Windows & Doors
WELDA Windows & Doors
1 review Richmond Hill, ON
10/10

Highly Recommend

Pool Craft Build a swimming pool for me in 2013.
I was very satisfied with the job professionally done
Every year they look after opening and closing the pool.
Easy people to deal with.
Always on time
Highly recommend this company.
Thank you Pool Craft
Andrey Furs
Richmond Hill

Approximate cost of services:
$30.00
Was this review helpful?
Company Response

Hi Andrey. It was also our pleasure to build you and your family an unbelievable pool. We truly appreciate the opportunity to work with you on our project. Thank you for everything!

jillpowell21
jillpowell21
1 review Aurora, ON
10/10

Pool service

We have been using Pool Craft’s services for over 15 years now. They work efficiently, responsibly and are eager to please their costumers. If problems arise with my pool, Pool craft is quick to help and rectify the problem. The staff is friendly, hard working and a pleasure to deal with.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Hi Jill
It's been a pleasure working with you! Thank you for all the business over the years

dbreen
dbreen
1 review Whitby, ON
10/10

New Pool liner.

The crew did a great job from start to finish. Great group to work with and very professional. My next door neighbor suggested them and I won’t go back to the other company we used to use.

Approximate cost of services:
$4,500.00
Was this review helpful?
Company Response

Hey Dave!! Thank you for the kind words. See you next spring!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

Pool Craft specializes in all aspects of backyard planning from initial design to construction. We put a priority on building long-term relationships that extend far beyond the project itself. Whether you’re looking to have a new pool installed, an existing pool renovated or you want to build the backyard of your dreams with landscaping and carpentry, Pool Craft and our subsidiaries; Stone Craft and Timber Craft, are here to help every step of the way.

The Pool Craft service division offers: pool openings and closings, weekly maintenance, water testing, pool leak detection, equipment repair and replacement, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in-ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
https://poolcraft.ca/
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.