Pool Craft

I want to preface this review by apologizing for its length but, a pool is a significant investment and certainly warrants a bit more depth. Our Pool Craft experience in a word, was AWESOME! I hope my review reflects what a positive experience we had with working with them.

Over the past couple years, my wife and I were considering an inground pool for our back yard. I spent a fair bit of time researching various companies but landed on Pool Craft based on positive feedback from our landscape designer. As it turns out, we met a couple other families through community engagements who shared their very positive experiences about their Pool Craft pools which sealed it for us. If you've spent any time reading various pool company reviews you'll quickly realize there are a ton of horror stories - not Pool Craft. Pool Craft was one of the few pool companies who didn't have any 'horror story' reviews - they were all positive.

Having never owned a pool, our salesperson Rick spent a considerable amount of time walking us through everything. Rick was the consummate professional and at no point did we ever feel pressured. What most impressed me during the pre-sales process was the confidence they had in their work. A lengthy list of references was provided to us up front, along with the offer to visit however many Pool Craft installed pools we desired. Throughout the process we made a number of modifications to width, length etc which surely would test the patience of anyone. Rick's patience, responsiveness and professionalism was incredible.

Prior to putting a shovel in the ground, Pool Craft assigned a Project Manager (Chris) who spent an enormous amount of time going through the process and what we should expect at each stage - from the dig to the installation of the liner. Chris would check in with us daily with an update on what they were doing and what their plans were the following day. Chris was an incredible and unexpected service that provided us with a ton of value.

The construction of the pool was astonishingly efficient. The hole was dug, metal frame and cement installed, plumbing, electrical, coping was all completed in 5 days! Pool Craft has a team for each aspect of the build and they executed flawlessly. With respect to the workmanship, it is impeccable. We used Pool Craft's electrician and gas fitter for the installation and both were excellent. My father is a retired master electrician and was really impressed with the electrical work as it was meticulous, clean and all labeled.

Tomorrow we're getting our liner, water and start-up. Chris has already scheduled a couple hours with us to attend what he calls "Pool School" where we'll learn all the aspects of pool ownership - Again, going above and beyond our expectations.

I honestly can't say enough about the folks at Pool Craft. My wife and I would unequivocally recommend Pool Craft in a heartbeat…in fact, we already recommended them to our neighbors who are looking to install a pool in 2019. We already happily have added our names to the list of reference they can call upon as a customer reference.

Will update the photos once the liner is in!

We bought a house with a pool about 7 years ago. Even though I grew up with a pool my entire life, I still didn't recognize that amount of effort required to maintain one. Especially one that had been as neglected as ours—we inherited many challenges!

Finding Pool Craft was a god send!! They are incredibly responsive, professional, honest and they truly know everything there is to know about pools!!

The level of personalized support and care they show for their clients is unparalleled. Right from the top down, Jason, Cassidy, Geoff, Rick and the rest of the team, you have been amazing!!

Thank you for your level of care and saving our asses from catastrophe on many occasions.

It is without hesitation that I recommend Pool Craft guys to anyone looking to design, build or simply service a pool!!

Thanks you Pool Craft!

All the best from the Clark family!!

I would recommend Pool Craft to anybody looking to put in a pool. Jason, Kevin and Chris provided first class, attentive and timely service from the initial consultation to the completion of the project. We are delighted with our pool and appreciated the suggestions and attention to detail offered.
Our family now has a transformed backyard that will be enjoyed for years.
A big thank you to Team Pool Craft

Pool Craft installed our pool in 2012 and did a fabulous job! They were organized, detail oriented, friendly and were quick to follow-up on any questions or concerns we had. The pool looks fabulous and we liked the Pool Craft team so much that we asked them to continue to maintain our pool. I would definitely recommend them for your pool installation and maintenance needs.

Our dream backyard is now a reality thanks to Pool Craft and it’s incredible team. It started with meeting Rick in sales, who is so knowledgeable, friendly and patient. He listened carefully and then answered every question. He was also present through the whole process. Landscape design was incredible working with the city to get our permit in a new housing development. Thanks Dana. Chris and his install team were extraordinary. They were professional and efficient and so very nice. The install was flawless. Mike and Daryl our landscape “dream team” came in for stonework, landscaping and so much more. The end result is nothing short of amazing. These guys want perfection and that is what you get (all done with a smile).Even our fence is beautiful. We have had four pools installed over the years and no company has come close to Pool Crafts wonderful job. This fantastic company really cares about their clients. They have so much pride in their work. If you want great results this is the company you want. We just want to thank everyone at Pool Craft for working together to make our dream come true...we love it...thanks again to everyone.

We wanted to create a living space in our backyard that aloowed us to relax on a nice summer evening and have the option to host family or friends on a weekend as well. After searching many companies online, We decided to contact Pool Craft and a few other reputable companies. I must mention that Pool Craft was the fastest to respond and that prompt and professional service from the start was continued throughout our entire experience. From the designer, the construction crew that built the pool, to the project manager and all the way through to the office staff, Pool Craft always remained honest and professional. We could really feel that Pool Craft was as passionate about the project as we were. We wanted a perfect little backyard oasis and Pool Craft helped us create it which is why I would recommend them to anyone looking to create their own outdoor living space.

Thanks Pool Craft Team

Best design, construction and workmanship I’ve seen while still maintaining competitive pricing. Would highly recommend Jason and his team!

We hired Pool Craft last fall to create our dream back yard. All involved from Pool Craft went above and beyond to meet and exceed our expectations. Right from step one with our initial meeting, through construction and the finished product. Everyone on the team is very knowledgeable. I would highly recommend Pool Craft and would hire them again in an instant. Nicely done Jason, Jim and the whole Pool Craft Team.

We engaged Poolcraft to install our pool last year (2017). I interviewed a number of companies before going ahead and found Poolcraft to the best from a customer service perspective. Rick was amazing throughout the process in guiding us through the various phases. The service excellence continued throughout the build. They did an amazing job and I would highly recommend this company. They are not the cheapest option out there but honestly you get what you pay for and they were worth every cent. The rest of the team was also great throughout the build including Chris and Kevin.

We built our pool with Pool Craft 9 years ago and we are still extremely proud owners. With a hectic lifestyle, our objective was to construct a backyard aquatic oasis that would replace the need for a cottage getaway. Pool Craft transformed our backyard into a special retreat to relax in and to entertain in. From the design, to the build, to service, to weekly maintenance, to openings and closings, Pool Craft delivers with the best customer service. The team at Pool Craft always strives to make us happy. After the build in 2008 Jason asked us, “Are you happy with the product and the service?” 9 years later with absolute honesty…YES, 100%.