After years of loyalty and referred business, Polanski arbitrarily changed their fee structure increasing our rate by 65%!!! (we just moved 10 months ago). We paid 1100$ plus tax in February 2016 and just got a quote for the exact same pile of furniture for 1700$ plus hst! Same move from house to apartment back to house!!!! I suppose it isn't criminal but it is certainly bad business. My guess is the next generation of the family has taken over and plans to run the business into the ground. I hope he enjoys the fancy Porsche he drove over in to give us our in home quote while it lasts! You won't keep loyal customers happy by increasing fees 65% within the same 12 month period! Shop around people. This company has just become greedy.
- Approximate cost of services:
- $17,001,100.00
- Company Response
Dear Robert,
I'd like to first apologize to you, as you seem to be quite offended by the pricing which we offered to you. Given that you have chosen to post this on a public forum after sending me an aggressive and offensive personal email (which I chose not to reply to), I would like to take this opportunity to clarify the claims which you are making.
Your assumption is incorrect - Our generation has been running this company for the past 12 years, which is long before your first move with us. We are hard working, honest and above-all, loyal to our clients.
Secondly, it is only fair to break down the pricing with which you have found such an issue. Your previous move totalled $1145.00 plus HST, which ended up being heavily discounted. There was a second drop off (a fridge up a flight of stairs to a second floor), poor-access (we incurred $300.00 of parking tickets), as well as gas and man-hours to complete the job. In fact, your previous move should have totalled somewhere around $1645.00 plus HST. Your current quote reflects the amount of work and hours necessary to complete the job. It is not an arbitrary increase, it is a fair quotation.
Given that you do not run a moving company, I find it difficult to understand how you feel that you can make assumptions about our pricing, and resolve this issue down to "greed". It is highly unprofessional and incorrect.
I wish you best of luck with your upcoming move.