We hired Plumbing Mart in 2011 to renovate our bathroom. Our bathroom is 5' x 7', so we need custom work done. We decided to use Plumbing Mart because the sales people seemed professional. We could not have been more wrong. Over the course of the reno, we had to deal with a series of project managers because of Plumbing Mart's internal issues. There was no consistency between managers and certainly no continuity. Pictures were supposed to be take by the Project Manager to mark progress. Non were ever done. We have no proof of our walls being insulated but we are quite sure they are not, as the room is very cold and there is a large curve in what is supposed to be a new wall. The shower plumbing was never done properly and although we requested to have a licensed plumber fix the issue after the 4th attempt, we had to deal with a series of handy men. We were responsible for painting and repainting the damaged wall, and fixing the basement ceiling because of the leaks. Our ongoing issue has been with the poorly constructed custom vanity we had made. The project manager assured us he would take care of it. Two years later, an email trail of excuses and what are probably untruths, and we are no further ahead. The owner of the business was contacted. He asked us to deal with the project manager. The project manager told us he is no longer with the company. Considering he wouldn't fix the problem when he was employed by Plumbing Mart, we cannot fathom him helping us now. We notified the owner of the business of this fact and have never heard from him. It would be ironic if this review is what prompts a response. We have been left with no choice to to fill grievances against the company. Our suggestion to anyone who is thinking of using this company is 'DON'T'! They are only too happy to take your money but will not honour any of their warranties or guarantees.
- Approximate cost of services:
- $13,000.00