Dumped all the cover dirt in the pool, didn't provide warranty info
So disappointed with the quality of service, lack of responsiveness and willingness to fix issues from Pioneer Pools. They make you pre-pay first before they deliver the services as promised, good luck getting your money back or a fix.
We purchased a new filter and opened the pool with them this season; the filter came with no box, no manuals, no warranty information, probably used or returned item.
Tried to get the warranty information for the filter, they said it stays with the company. I called Hayward they said you should ask for it because you need it to register with Hayward. We still don't have it as Pioneer pool refuses to provide it.
Then two guys came to open the pool, no markings whatsoever of belonging to the company, we are pretty sure it was outsourced to other companies. They didn't brush the pool cover as per services provided information when you pre-pay for it and they DUMPED THE DIRT IN THE POOL exactly what the cover is supposed to prevent from happening.
Called to complain about it, nobody picks up. Left a voicemail days ago, nobody called.
Very very disappointed
- Approximate cost of services:
- $1,000.00
- Company Response
Good morning, I believe we connected already on Google regarding this issue - if you could please send me your direct contact info - cwalychuck@pioneerpools.com so that we can review any outstanding concerns. Thank you