We have had our hot tub for 3 years and hardly ever use it. We now have to pay 550 to replace a
Leaking pump. It's super expensive to run they do not tell you that you can only buy spa frogs from them at 30 bucks a crack and need to replace every month. Our hydro and water bills are really high. I am not impressed go buy a Jaccuzi they have a longer warranty !
- Approximate cost of services:
- $550.00
- Company Response
Hello Deanne,
Thank you for reaching out to us. We’re sorry to hear you were not pleased with the service you received as we take customer satisfaction very seriously. We understand our Service Manager has been in contact with you regarding your pump that has since been replaced. He also noted a water loss issue and has mentioned you are scheduled to have the hot tub brought to our in house service centre to run diagnostics and address any issues at no charge under the extended warranty. The electrical hook up is the only expense you will incur to ensure everything is set up to code and ready to run at your leisure. Thank you again for reaching out and for allowing us to address these issues. We value your business and hope you enjoy many relaxing evenings in your rejuvenated hot tub. All the best.