Hi my Name is Bev Hamilton
I am not happy with the services of Pioneer Pools My Husband and I purchase a pool liner and installation fees in full to be install May of 2014, however they did show up removed the old liner and had found that the walls of the pool needed to be repair and that they would have someone come over and view the cost of the repairs on the walls of the pool no one show up or even made an effort to call, I try several times calling and leaving messages for someone to come over and give a quote on the repairs of the pool walls we hire pirate contractor and had the walls repair last Oct, I e-mail pioneer and with my concerns about getting my liner install a service tech man did show up once and said that we needed a skimmer replacement and the upper metal wall replace this is first time we waited to hear from them so we once again hire someone to replace the metal wall on the right side of the pool and once again no call with quote of repairs. Worst thing about this is that the longer we wait for the liner to be install more damages will occur to the pool walls and floors which the floors of the pool are showing now however why should we pay for these damages which weren't there last May I have pictures showing the pool floors in good shape after the liner was removed . NOT INPRESS WITH THIS COMPANY VERY POOR SERVICES OF WORKMEN SHIP...................................
quote on cost or repairs hear any until I sent another e-mail he show up. Here we are again with the phone tag games and no one returning my calls and Yes the crew did show up Oct 5 2015 but I have some concern in the work that has been done I spoke to ken he told that a crew would be here for the floor of the pool to do some sanding that was require before the liner was to be install well the first crew didn't show up but the crew for the liner did show and went ahead and install the liner now water has been filling in the pool and the vinyl liner is lifting completely from the wall I have pictures to share here
- Approximate cost of services:
- $3,000.00
- Company Response
Hi Bev, thank you for voicing your concerns to us. We take our customer issues very seriously and want to see this corrected. Since this post, I understand that both our service manager and I have tried to contact you to confirm the installation and the additional service repairs that are needed. We can't install the liner until the other repairs are completed to ensure your warranty of the liner is valid. I apologize for the delay and back and forth, please contact either Chris or myself to get this resolved.