Pool purchase and Installation
First of all,we chose Pioneer because of its stellar reputation and having been in business for 40 years. We relied on them for advice and expertise. Unfortunately, we received neither. Emails and voicemails went uanswered, we were either misinformed or not given enough information on everything from installation issues to additional costs to pump placement. Everything was very rushed and they didn't take the time to review extremely important details which would have made our experience much better. I feel that considering how much they charge they should be far more knowledgeable and detail-oriented.
I would definitely not recommend Pioneer Pools.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for voicing your concerns - our customer opinions and satisfaction are very important to us at Pioneer. I apologize that this was your experience. I would like to see if I can assist further. In order to do so, I would need to know the store you dealt with and your information. If you could email me at cwalychuck@pioneerpools.com or call me at 905-335-2335 x1017 I would like to learn more about improving your experience and those customers to come!