We bought a pool in May 2014. We were told that the pool would arrive by Friday of the same week. I did not receive a call until the following Friday, at that time, we were told that we needed a permit to have the pool installed (this was not discussed at the time of purchase). They were not knowledgeable at all when it came to the permit process, explaining to me that thing that the city was asking for were 'not necessary'.
We were going to have them install the pool, however, they would not even set up a tentative date for the pool to be installed until we received the permit, even though the city gave a clear outline of when we were to expect it. Once we finally received the permit, their installation date was over three weeks away. When we looked into the cancelling the order, they advised us that we would lose a large portion of our deposit ($700 out of the $1000 deposit).
They were going to deliver the pool, but changed their minds at the last minute and then we were responsible for pick up. Then our pool was piled at the curb.
There were other issues as well, which all have been attributed to the employee that we were dealing with was 'new'. They did not care if they lost our sale whatsoever. They showed ZERO customer service and were not concerned about our satisfaction. I would NEVER recommend this company to anyone.
- Approximate cost of services:
- $2,000.00