I would not recommend Pioneer Pools to anyone. We chose them, despite them being the most expensive, because we thought the quality and service would be superior. We were impressed initially but once they had our commitment and money, the service plummeted. At times they were rude and when there was a question, they deflected responsibility for any issues and made it clear we were a nuisance or difficult and told to "just trust me, we do a lot of pools". The builder was fine but dealing with the salespeople after they had made the sale was not pleasant. We have done a lot of renovations and worked with many tradespeople and never had a problem. They haven't figured out that treating your customers poorly is not good advertising. We have been asked many times already if we would recommend them, and sadly, despite a good builder experience, would say no because of our experience with the salespeople and worry about what else they won't be taking responsibility for if there are problems in the future. So disappointed in Burlington Pioneer Pools and have heard that Oakville isn't much better.
- Approximate cost of services:
- $45,000.00