Phantom Screens / Ontario Screen Systems Inc.

Windows & Doors Installation & Service
Mississauga ON L4W 3E6
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Windows & Doors Installation & Service
Phantom Screens / Ontario Screen Systems Inc.
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93%

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Reviews by rating (past 12 months)

Reviews for Phantom Screens / Ontario Screen Systems Inc.

Average customer rating:
9.5 10 (300 reviews)

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andrew c.
andrew c.
6 reviews Old Toronto, ON
10/10

screen door installed

We shopped around for a new screen door. We went with phantom screen. I thought it was a bit too expensive but then saw the quality of the product and was very happy with it. It only took a few days to get the installation date and he was very fast at installing it. It looks great and I am very happy with the results

Thank you

Approximate cost of services:
$755.00
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Company Response

Hi Andrew, We're thrilled to hear that you chose Phantom Screen for your new screen door and that you're happy with the quality and installation. We strive to provide top-notch products and service, so it's wonderful to know that you found the experience worthwhile. Thank you for choosing us for your home. Enjoy your new screen door!

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Great product

Great product with knowledgeable staff! Highly recommend this company for all your window and door screen needs!

Approximate cost of services:
$4,000.00
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Company Response

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our products and staff. Your recommendation means a lot to us, and we're here to help with any of your future window and door screen needs. Thanks again and enjoy your Phantom Screens!

Private User
Private User
Private User reviews Milton, ON
3/10

Screen Door Repair

Disappointing experience. Great product, pleasant efficient technicans. But when I needed a repair, the office staff did a poor job - there were no responses to my calls or requests, and I was misled on how one piece of the repair would be handled. When asked, the company refused to reduce the charge, in spite of the 2-month wait for the repair.

Approximate cost of services:
$250.00
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Company Response

Hello,
Thank you for your feedback, and we apologize for any inconvenience. Unfortunately, we did not receive your name or contact information. We are open to a conversation to resolve the issue. Please feel free to contact us directly so we can address your concerns. Our team members are available Monday to Friday, from 8 AM to 4:30 PM at 905-624-0824. Japneet will be happy to assist you.
We look forward to hearing from you!

Thank you very much,

Private User
Private User
3 reviews Mississauga, ON
10/10

Perfect professional install of phantom screens

The team did an amazing job of measuring and manufacturing our custom phantom screen doors for our large 2 panel back door. The fit, finish, knowledge and professionalism of the team was excellent. Thank you.

Approximate cost of services:
$1,500.00
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Company Response

Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the installation of your custom Phantom screen doors. Our team takes great pride in ensuring precise measurements and top-quality craftsmanship, and it's gratifying to know that their knowledge and professionalism met your expectations. It was a pleasure working on your project. If you have any questions or need further assistance, our doors are always open for you! Thank you for choosing us for your home!

Private User
Private User
Private User reviews Etobicoke, ON
10/10

Phantom Screens Ontario

I had wanted to install these screens for several years so I might have access daily to viewing my front yard, garden and street. Once I made up my mind I was delighted as the technician worked with me to be sure that it was fully accessible for me to enter and exit my door in my wheelchair.

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for sharing your feedback! We are thrilled to hear that you are enjoying your new screens. Our team is dedicated to ensuring our products meet the needs of all our customers, and it's gratifying to know that our technician was able to work with you to make your entry and exit as smooth as possible. It was a pleasure serving you, and we are grateful that you chose us! Enjoy your screens!

Ray in Weston
Ray in Weston
2 reviews North York, ON
10/10

Double Phantom Screens for French Doors

We love the screens! We needed a roll away screen because our dogs messed up our original screen door. The installation was custom and the fit was incredible. The installer was very polite and knowledgeable. They look better than we ever imagined. They open and close so smoothly. We are really happy we finally did this and the dogs cant get them when they are retracted!

Approximate cost of services:
$1,700.00
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Company Response

Hi Ray, Thank you for sharing your feedback! We're delighted you love your new Phantom retractable screens on the French doors. It's great to hear they also helped your pets while providing smooth operation, insect protection, and exceeding your expectations aesthetically. Our installers take pride in their workmanship, so we appreciate the positive feedback. Thank you for choosing us for your home. Enjoy your new Phantom Screens!

Sarah from Toronto
Sarah from Toronto
9 reviews Old Toronto, ON
10/10

Excellent product for front or back door

We have a new front and back door which I really like the look of and didnt want to hide behind a regular screen. The Phantom screens are discreet and hidden when not in use but also discreet when used. They are easy to open and close and maintain. If I had this option for each window in the house I would much prefer this to a regular screen!

Approximate cost of services:
$700.00
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Company Response

Hi Sarah, Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your new Phantom Screens. It sounds like they've not only met but exceeded your expectations in terms of aesthetics and functionality. We designed our screens with the goal of seamlessly blending into your home while providing easy access and maintenance, so it's fantastic to hear that they've achieved that for you. If there's ever anything else we can assist you with or if you decide to explore Phantom screens for your windows in the future, please don't hesitate to reach out. Enjoy your beautiful door and screen!

Ror & H
Ror & H
1 review Oakville, ON
7/10

install phantom door

I am commenting on the customer service and work ethics of this company. Very impressive. They have gone beyond their company requirements to assists us with our concerns. In rectifying the door handle and making a second installation appointment to make sure we were completely satisfied of which we are. I would not hesitate to call this company again for future door installations.
Helen & Rory

Approximate cost of services:
$727.00
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Company Response

Hi Rory,
Following your posting of this review, we’re pleased to have collaborated with you to bring a resolution to all of your concerns. We’re thrilled that - based on your in-person dialogue with Dave, our Field Manager, you are now delighted with your Phantom Screens and with our installation and service!
Further, as per your conversation with Japneet, our Customer Service Manager, we understand that it’s your intent to edit this review to reflect these changes. We trust that this will happen soon, so that the many future readers of this site will hear about your satisfaction, and will understand that even when mistakes happen, we can always be counted on to make things right!
Kindest regards,
Phantom Screens Ontario Customer Service

RonP
RonP
7 reviews Scarborough, ON
10/10

Retractable Screen Door

Gilson (sales) was knowledgeable & responsive to our questions. Dave (installer) did a really good job installing the Retractable Screen door on our condo balcony and shared operating & maintenance tips.

Approximate cost of services:
$778.00
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Company Response

Hi Ron, Thank you so much for taking the time to share your experience with us! We're delighted to hear that our team members provided you with knowledgeable and responsive service, as well as competitive pricing. It's fantastic to know that our skilled technician did an excellent job installing your Retractable Screen Door and went the extra mile by sharing operating and maintenance tips. We truly appreciate your feedback and your business. If you ever need anything else or have any questions in the future, we'll be happy to assist you. Thank you very much!

Ron in Toronto
Ron in Toronto
1 review Guelph, ON
10/10

Great product

Screen door for my condo balcony
They made the quote, install easy and quick.
A quality product with warranty

Approximate cost of services:
$746.00
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Company Response

Hi Ron, Thank you very much for your kind words and high rating. We are delighted that you have appreciated our services and products, and we thank you for selecting Phantom Screens for your home. We hope your Phantom retractable screens provide you with many years of fresh air. Enjoy your screens! Phantom Screens Ontario Customer Service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Phantom Screens / Ontario Screen Systems Inc.

We are the official distributor in Ontario for Phantom Screens, the leading provider of retractable screens in North America. Our Screen Experts guide you through every step, offering consultation, professional installation, and services to meet all your screen needs.

Phantom Screens not only provide excellent insect protection and enhanced privacy but also offer numerous additional benefits. Our retractable screens improve indoor air quality, conserve energy, seamlessly merge indoor and outdoor spaces, manage daylight, reduce solar heat gain, protect from UV fading, ensure occupant comfort, and provide unobstructed views of the outdoors.

Visit www.phantomscreens.ca and talk to a Screen Expert today.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
All of Phantom Screens, including retractable screen doors, windows and motorized screens
SERVICES
Our trained installation technicians and the Limited Lifetime Warranty ensure that Phantom Screens last a lifetime.
BRANDS
Phantom Screens, Phantom retractable screens
STYLES
PHANTOM DOOR SCREENS - Ideal for single doors, double-French doors, in-swing and out-swing doors, sliding glass doors, garden doors, tilt 'n' turn doors, oversized doors. For more details, please visit https://phantomscreens.ca/conduit/retractable-door-screen PHANTOM WINDOW SCREENS - suited for casement windows (in-swing and out-swing), awning windows, single-hung and double-hung windows, tilt 'n' turn windows, horizontal sliding windows. For more details, please visit https://phantomscreens.ca/conduit/retractable-window-screen PHANTOM MOTORIZED SCREENS - Motorized Screens cover all large application types, including balconies, porches and verandas, folding walls, picture windows, Roman archways, garage doors, large glazing applications. For more details, please visit https://phantomscreens.ca/conduit/wall-screens
SPECIALITIES
At Ontario Screen Systems Inc., our specialties include: Personalized Consultation: We start by discussing your specific requirements and ideas, ensuring we understand your vision. Accurate Measurements and Estimates: We take detailed measurements and provide you with an accurate estimate for your project. Efficient Scheduling and Installation: We schedule an installation date that considers manufacturing lead times. Most installations are completed within one day, depending on the number of screens ordered. Versatile Installation Options: We offer various installation options for large opening screens, including fully recessed and surface-mounted, tailored to the unique needs of each project. Professional Installation: Our door and window screens, as well as large opening screens, are installed by Phantom-trained installers who prioritize treating your home with care. Experience the difference with Phantom Screens. Visit www.phantomscreens.ca and talk to a Screen Expert today!
WEBSITE
https://phantomscreens.ca/
YEAR ESTABLISHED
1994
NUMBER OF EMPLOYEES
42
PAYMENT METHOD
Visa, Mastercard, Cheque & Cash
MEMBERSHIPS
ACMO, BILD, CCI, CSC, MBOT, RCC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Limited Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.