An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We just wanted to drop you an email to sincerely thank you for a job well done on the roofing project at our house. For years, I’ve been listening to the Penfolds commericals on the radio and watching and hearing of other people who have had positive roofing experiences with your company. When it came time to do our roof, I already knew that I wanted Penfolds to do it and you did not disappoint!
From the moment that Jonathan came to the house to measure the roof and discuss options, we were impressed. Here a few of the specific things we liked:
* no pressure approach to do anything from the beginning. Our initial appointment was just to get an evaluation of "where our roof was at” although we knew in doing so that could lead us down the path of actually getting the roof “done”.
* at the follow-up meeting, Jonathan clearly outlined the options available and prices, including presenting a contract with easy to understand language and up front displaying of insurance and WCB compliance. It was great to see everything in writing in an easy to understand format.
* communication throughout the process was clear, friendly and appropriately frequent (Raina and Jonathan)
* we particularly appreciated Jonathan willing to take our calls and answer questions about things we were concerned or unsure about (particularly weather, rain and concerns about leaking)
* the care the crew took to respect and clean up our property and that of the neighbours
* looking after final details such as the gate not closing after debris was removed and then offering to add inside trim stripping to the skylight as bonus to causing an issue with the gate
* attention to minor details such as spray painting the chimney pipes and vents in brown to match the overall look of the roof
* having someone come by to do a final inspection to ensure all was in good order.
* requesting feedback on the process (Gladys)
As you can tell, I would and will definitely recommend Penfolds to others. Thank you to all of you for your professionalism, care and exceptional customer service. You truly made the process “easy" from our point of view. We could come and go from work and know that all was in good hands. Thank you again and Merry Christmas!
- Approximate cost of services:
- $28,000.00
- Company Response
Thank you for the very kind review. We always do our best to focus on all of the details that make up a roofing project as there are any. Your review is extremely thoughtful and we want to thank you for taking the time to write it. We wish you & your family all the very best and a Merry Christmas!!!