An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We selected Penfolds this Summer for our re-roofing project because of several considerations - the professionalism shown in our initial inquiries, including a clear outline and explanation of pricing, an assurance of a 'quality' tradesman team & 'end of job' clean up & satisfaction, and Penfolds' ability to meet a relatively short time frame for the project. Plus, Penfolds was able to include in the job (and pretty much the same schedule) a replacement/updating for our two skylights in the kitchen area! Throughout, a big factor was the good assistance by Jose in our deliberations on shingle types & related issues, his availability for any questions we had, and his following up promptly at end of the roofing to check on our questions & concerns if any. At the end of the job - done on time! - a few items of minor concern were readily dealt with, per the quality assurance we'd received from Jose at the outset. So, all in all, we had a very positive experience with Penfolds and would certainly consider them again for roofing matters.
- Approximate cost of services:
- $17,000.00
- Company Response
These are very kind words, and we thank you for taking the time to post them. Jose is a valued member of our team and works very hard to meet the expectations of all of his customers. We are truly grateful to have you as a Penfolds customer. All the very best - Shaun Mayhew