An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We had the misfortune of having a tree fall on our roof during a wind storm this past fall. We dealt with many companies – insurance, restoration, contractors and workers – to get the damage fixed and I can say none was more professional than Penfolds. Our previous roof shingles were no longer available and we were provided a letter for the insurance company stating this. It enabled us to confirm very quickly that we needed an entire roof, not just a simple fix as earlier suggested by the insurance adjustor. Jason was great at telling us what our options were, working around the tradespeople that had some repairs to do first and being at the house exactly when he said he would be each time an appointment was set. The crew that John/Robert had was on-time and worked very hard to get the roof done prior to the oncoming rain and the work site was left very clean afterwards – including hosing down our deck. We appreciated the calm that it restored back into our home after a stressful time. I would highly recommend Penfolds, and do. Thank you for helping put our house back together. It looks great!
- Approximate cost of services:
- $9,000.00
- Company Response
Thank you for the time in writing this kind review. Often times the roof can come up as a surprise, and when it comes as a surprise due to damage to the property, it must be very unsettling. We work our hardest to provide peace of mind during all of our installs, and we than you for highlighting your experience with us. All the very best - Shaun Mayhew