An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Our flat roof has had a leak for the past 3 years which my husband had tamed but not defeated. He had methodically eliminated the possibilities but the problem had still not been solved. We'd had a number of people come by to provide advice and quotations, but none of the advice resonated with my husband's investigations (and yet the potential bills of replacing the roof were huge).
And then we had a visit from Jose De Freitas. He was outstanding, professional and friendly. He immediately identified the problem, which turned out to not to be the roof at all. He was the first professional who provided advice that made sense and also resonated with my husband's investigations.
This company is not just about making money - a quick buck - but genuinely knows its business.
We had someone come and visit within a day of making the phone call. Excellent service, intelligent assessment as well as courteous and friendly follow though. We will definitely recommend and refer on. Thank you for your outstanding service.
- Approximate cost of services:
- $5.00
- Company Response
Thank you for your kind review. Jose has been with Penfolds Roofing for over 10-years and is a very knowledgeable technical expert which is consistent with our "Honesty & Integrity" core value. We have been in the same business for over 75-years and will be around for many years to come. Ken Mayhew, President Penfolds Roofing