Patio door a big, unexpected disappointment
We are disappointed with our new Pella sliding patio door.
We emphasized often that in addition to Pella quality, we were looking for ways to increase the amount of visible glass throughout our home.
It is unfortunate that in discussing the new door – while we were sitting beside the existing door in our dining room - that we were not told that the significantly bigger wood sides on the door would reduce the visible glass substantially.
The Pella brochure says to “Get a traditional look with wide wood panels, or go contemporary with narrow wood panels and more visible glass. The door that was installed does not have narrow wood panels. The side-by-side illustrations on the web site also show a contemporary door with much narrower panels all around. The door handle, for example, fits the panel side to side, without the ample space on the traditional door.
Our new door, therefore, is not what we expected, based on our meeting and Pella's print and on-line descriptions. We have a door that looks heavy and inappropriate for our small dining room. We have reduced visible glass. It is heavy, and not easy to open and close.
Had we known that our new door would look almost exactly as the traditional door shown on the web site, we would have chosen a French door, where a heavier look is more appropriate, and opening and closing would be easier.
Our disappointment with the patio door will stay with us, since it is a central feature of our main floor living and entertaining space.
- Approximate cost of services:
- $5,810.00
- Company Response
Thank you for taking the time to share your story. Pella offers an industry leading selection of product styles and designs, encompassing both traditional as well as contemporary styles. We do our best to provide clear product information though our literature, website as well as with full size product displays located in our showrooms. It appears that you purchased our contemporary style door which does feature a higher glass to frame ratio than the traditional one does. We are sorry to hear that the glass to frame ratio did not meet your expectations.