Pella Window & Door Stores

When we moved into our home, all the windows had been replaced with Pella windows except for two, and coincidentally an offer came in the mail from the company so we decided to replace them. I sent an online request and no response for several weeks, so I called the number listed. They told me that someone would call me from the local office, and no one did. Grrrr! Finally, my husband called the Toronto office directly, and they promptly responded. We had a great in-home consultation with Jason to take measurements and pick fixtures and finishes, and they were very flexible on pricing (which is typically higher than your typical window company, but they are very high quality windows!). Very knowledgeable and friendly and really took the time to understand our needs and budget rather than pushing things on to us. Another gentleman came a few weeks later to take more exact measurements and verify finishes, and a month later a team of four came to install our two windows at the agreed upon time and they did a great job! They were quick, tidy, professional and we love the new windows! They even helped to adjust something in our older Pella door as well. Other than fixing their CRM at their global headquarters, dealing with Pella Toronto was great and we would highly recommend them! Thank you guys!