I paid $ 150 for someone to come to my house to estimate the cost of replacing a Pella window that had rotted and gone mouldy, which was pretty disappointing in the first place. I didn't have the money right away to do the repair. When I did contact Pella about the repair, they insisted that I pay another $741 in June before they would do the replacement. They could not do the repair work until July/August. They claim that they came to the house and no one answered the door. My son is home everyday. No voicemail was left, nor message on the door. I have no evidence that they actually showed up. I rescheduled to September. This time they did show up but apparently they brought the wrong window. Now they tell me that they cannot come until mid November. This is about the worst level of service that I have ever received from a company.
- Approximate cost of services:
- $900.00