Pella Window & Door Stores

I was not very impressed with Pella after our large replacement project was completed. Chris Savoie is clearly just a typical commissioned sales guy who flees as soon as the contract is signed. These guys love to give you an estimate with no itemization and lots of very fine text next to each item. In the end, even Chris screwed some stuff up on the order. The installers arrived on schedule, but were I'll-equipped for the job, as they ended up working into the night, and 'finished' with parts missing, forgot the weather stripping on one window, and did 'extensive' caulking on several windows - the smell lasted for 3 months in the room... For the $27,000 I paid, am I satisfied? Absolutely not. The only good thing is they sent a 'recovery specialist' twice to fix the problems the installed had caused. unfortunately the roll screens recently broke, so that poor guy will be coming back again. Another contractor explained that the only reasons Pella is so well known is because they advertise the most, not because they have a great product. It's probably still above-average stuff, but with a high-end price. I would not use these monkeys again.