We hired PEG to do the measurements and kitchen design. The installer arrived and told us that the microwave/hood fan was too low to the stove. We had already paid the PEG electrician $670.00 to put in an outlet, which is now too low. He also mentioned that he doesn't install the counter top or the sink (both there onsite). Would have been great for the person doing the measuring and the quote to tell us that. We were missing a piece of counter top, I asked the installer, we are thinking of changing counter tops and going to IKEA. Does it matter which counter top we get? Go with the original, he says, it is easier to work with. We go and order the one missing piece and today he tells us based on the drawing (which he has had since the beginning of the project) the counter top won't work. I can see why IKEA no longer considers PEG a certified installer. Very disappointed.
- Approximate cost of services:
- $2,800.00
- Company Response
Hello Stephen,
We are sorry for any miscommunication that happened during the first day of your kitchen installation. We completely understand how frustrating it can be when things get a little bumpy especially when you are working with a tight timeline. We truly apologize that the counter top installation and plumbing re-connection were not included in the original quote. Thankfully, we found an immediate resolution and we were able to complete your kitchen within your specified time frame. Based on your installation sign off, we are pleased that you are happy with our installer’s work. We wish you all the best.PEG Customer Care Team