(To clarify: At no time during the installation process in which I promptly contacted Peg Reno to advise them of their measurement/design error did they offer to "go out of their way" to find a solution. I was offered a refund. Period. No offers to come and correct their errors
I am in the midst of completing my kitchen renovation with my IKEA cabinets and I have found that the kitchen planner was negligent in providing me with the correct measurements. She completely measured a whole section of my kitchen wrong and it is a nightmare... My contractor and I are currently trying to remedy what we can. In the end, I've have had to pay me contractor for 2 days more of work, go to IKEA several times to exchange cabinets as a result from their incompetence. The reviews written here are false... DO NOT hire this company.
- Approximate cost of services:
- $400.00
- Company Response
Hi Ioli,
We are so sorry for any inconvenience you’ve experienced. We really appreciate your patience while we’ve been further investigating your situation.
After investigating your file, we have determined (with much embarrassment and regret) that our planner did make a mistake in the measurement. While our planners work hard to provide the calibre of service that PEG has prided itself on for almost 30 years - in VERY RARE cases - mistakes occur. However, our philosophy is, and always has been, to correct our mistakes to the best of our abilities – in a fair and mutually respectful manner.While we have fully refunded the cost of your measurement and planning fee, we truly wish you or your contractor had contacted us at the time of your installation, rather than contacting us after the fact. If we had been given the opportunity, we are confident we could have coordinated a swift and immediate resolution. That said, we care very much about your satisfaction. Although we have already refunded the cost of your measurement and planning fee, we want you to be happy and are willing to go the extra mile if you’d give us the opportunity.
We look forward to speaking with you soon.