Kitchen measurement and instillation
We ordered a kitchen from ikea. It took 4 days for peg to call to make an appointment to come to measure. Measurements were taken and crucial info was left out of measurements. Measurements such as drainage were included and when I asked where is window measurements, they answered me that it's not important for cabinet installation. The measurements were written so small and when we asked for the clearer copy they told us no. If I were to take them to plan my kitchen we would not have this issue. I planned my kitchen on ikea planning app. When I sent them the plan it took another 5 days for them to contact me only to say that are glitches in my planning I would have to do another plan at ikea for them to give me a quote. Simple adjustments needed to be made and they informed me that it would cost me double to install my kitchen cabinets. all I wanted was for them to install my kitchen cabinets and I made it clear that I did not need any other services. A very simple quote 30 cabinets @ $99 should have been given, but from what I read in the reviews they constantly look to jack up the costs and impose extra services on the customers.
- Approximate cost of services:
- $85.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking time to post your review. PEG takes customer feedback very seriously and it is important to us to know how we are perceived. Measures are completed according to what is needed for an Ikea plan and symbols are commonly used to show locations of plumbing, electrical etc. Often times modifications and build outs are required in order to achieve your desired kitchen design, however, if our clients feel that any of these prices are too high, we do not pressure them into accepting these services. Clients are free to choose whether or not they accept and use our services as quoted. Quotes are provided within 5-7 business days on a first come first serve basis to be fair to all our clients.