PEG installed our condo kitchen cabinets from IKEA. With 12 cabinets, the job was scheduled for 2 days but the installation guys were able to have it completed in one day since there were no complicated cuts. The installation guys were friendly and professional and final results were good. Some comments about PEG: We purchased our cabinets after there was a kitchen sale at IKEA so they were really busy and the earliest they could schedule the job was three weeks from our purchase. However, I think they are always very busy so you should take this into account when planning your kitchen reno. Perhaps because PEG is so busy, I find it is not always easy to get a hold of them or they will not return your calls/emails in a timely fashion. After we had their measurement guy come and take photos and measure our kitchen, we went back to IKEA to finalize our plan and make a small update and then emailed PEG to finalize their quote. It took a week for them to get back with a final quote. When you do get someone on the phone, they are very friendly and helpful but they should try to be more responsive to returning calls/emails in a more timely fashion.
Comment about IKEA: The total kitchen deliver from IKEA contained 86 packages from boxes to small bags of hardware. This delivery included three cabinets which belonged to another customer and they missed 2 cabinet doors. Also the original purchase list failed to include cabinet legs. The PEG installers were helpful in identifying what was missing and I was able to go back to IKEA to get the missing pieces. Because the original delivery included someone else's cabinets, the total count inventory count did not trigger any issues.
- Approximate cost of services:
- $1,500.00
- Company Response
Thank you for choosing PEG. We are glad to hear that you are satisfied with your new IKEA Kitchen. PEG is constantly striving to improve upon our customer service levels. We do our best to return emails and phone calls, typically within one business day, but do definitely experience higher volumes of both particularly during the IKEA Kitchen Sale events. We have invested in newer technologies that we use in our business in an effort to further enhance our efficiencies in the office. We have partnered with IKEA for over 20 years and continue to grow our business.