Driveway was paved November 2014. In March 2015 2 sinkholes developed. Carlo ignored my calls and texts until I stated I was going to post a Homestars review. This was in June. He attended, said he didn't know what had happened and suggested that it was somehow our fault. I didn't accept this and eventually he sent Leo, a contractor from a different company to fill the holes. The holes reappeared the next day. I again had to pressure Carlo before he said he would send Leo back who refilled the holes and put a sealer on top. The holes reappeared a few weeks later. Carlo has not responded to the text, pictures nor voicemail that I sent since then. A paving contractor I found asked if the area with the holes was prepared at the same time as the rest of the driveway. When I said that area was prep'd and paved the same day, he said it likely wasn't compacted properly and hadn't had a chance to settle and that likely caused the sink holes.
- Approximate cost of services:
- $2,500.00
- Company Response
I'm surprised you sent a bad review, we showed up to repair the sink hole and also sealed your driveway for no charge. The sink hole is due to the old wooden porch you have in the backyard that is hollow underneath and has nothing to retain the gravel or asphalt from sinking witch we had discussed with you. This is a false review you are posting. Carlo came to your house and spoke to you several times before anything was done and explained what the problem was .we agreed to fill in the hole and apply a free sealer which you agreed and also explained to you that it might happen again due to your porch being hollow underneath. The driveway was repaired under the warranty and also sealed your driveway for no charge.