Pavilion

I don't know if I had lucked out or something but I have received nothing but great service and honesty out of the Pavilion staff. We had purchased a sectional, a leather bench and a few decorative items back in Aug 2010. We were told upfront to expect that the sectional wouldn't be ready for delivery for 12 weeks - lengthy yes, but we had been hunting for the perfect sectional for weeks anyway and if you want something, you have to be patient! Philip (I believe) was super helpful and ensured that our order was placed correctly.

I called the store at about 8 weeks just to make sure things were on track. The bench was available so I picked it up myself at their warehouse location. At 11 weeks I called again and the ladies answering the phones were MORE than pleasant and helpful. They said they were going to follow up with the manufacturer and call me back and they did (within an hour both times that I called). They said the couch will be in town by the Monday and it was.

The fiance and I had brought up the bad reviews we've read online about the store to Philip and he does read and respond to the reviews. We talked about one specific incident I read about and got his side of the story and that's just it - you only get one side of the story with these reviews (the lady who gave the specific terrible review we were talking about turned out to be quite unreasonable).

If you're weary of purchasing products from someone, be straight up and ask them: what's going on with these reviews and what did you do to help resolve things? If you're still feeling like you'll get shafted with service, then take your business elsewhere. Just my two cents.