After a few visits with snotty salespeople, I bought a table because I needed to have it for X-mas. I pay $85 for delivery whe it arrives, to my surprise. They didn't tell me. Three weeks later it broke. I had to chase them down to fix it. They picked it up after three weeks, told me I'd have it back in a week. A week goes by, no word. I call and they say they "haven't had a chance" to check on the status but i will have it back next day. Next day they tell me I can't have it until the next day because their delivery person is not available. I am not available at the time they want to deliver it and suggest they find another delivery person at my convenience, not theirs. They tell me i will have it in two days and that I am "overreacting." And that "can't" find another courier. I found another courier in five minutes and had it picked up at my own expense within two hours. I have never been treated to terribly by a store and cannot believe their cavalier attitude. Maybe They're used to dealig with people for whom 2500 dollars isn't a lot of money. But I believe in treating everyone like a valued customer. I also believe in bending over backwards to please the customer, even if that means going an craigs list and finding another courier. These people suck. I hate them and can't wait until there is a for rent sign in their window.
- Approximate cost of services:
- $2,500.00