Patterned Concrete Ontario Inc

This sounds so out of context of how our business is run. I suggest you stop hidding behind HOMESTARS if you are a true client and call. We are a family run business with employees and hundreds of clients - just ask for the owner because I truly do not want you to be unhappy. Lets do this before you have no step left. Its simple my name is Joseph.

I am very surprised to read this complaint and I am very interested to know which client has written this. It is very difficult to respond to this not knowing the customer and contract details. Patterned Concrete Ontario Inc. has been in business for 20 years and has not survived on poor customer service. Our jobs are usually started and completed in the required time to install the work correctly. This customer is complaining that the concrete is very slippery - Either this customer has asked for additional coats of sealer thinking that it will protect the concrete or they have used a calcium de-icer, which will make the concrete very slippery. Never the less I encourage this customer to call my office so I can get a better understanding of what has gone on during and after this installation so I can satisfy them with the investment that they have made to their home. There must have been a reason for choosing our company to do the work in the first and it is important to me that they feel that they have made the right choice