Work began on my two week project in early August 2005, it is now April 2006 and work has NOT been completed. I have been given a string of broken promises and the poor finished product has yet to be rectified. All areas of the project were so slippery this winter that it was impossible to navigate when there was ANY wetness on the concrete (this prevented people from entering my home and I had to walk on the grass through the snow in order to enter the premises). Based on my experience, I would strongly recommend that anyone considering having a concrete product installed, shop elsewhere.
- Company Response
I am very surprised to read this complaint and I am very interested to know which client has written this. It is very difficult to respond to this not knowing the customer and contract details. Patterned Concrete Ontario Inc. has been in business for 20 years and has not survived on poor customer service. Our jobs are usually started and completed in the required time to install the work correctly. This customer is complaining that the concrete is very slippery - Either this customer has asked for additional coats of sealer thinking that it will protect the concrete or they have used a calcium de-icer, which will make the concrete very slippery. Never the less I encourage this customer to call my office so I can get a better understanding of what has gone on during and after this installation so I can satisfy them with the investment that they have made to their home. There must have been a reason for choosing our company to do the work in the first and it is important to me that they feel that they have made the right choice