Pacific Flooring Inc

My floor was installed last May, and this winter I noticed that the end seams are butting up - and chipping. According to Pacific Carpet (PC); I was accused of - poor maintenance on my part; not true. PC claimed that I used too much water to wash my floor - not true only used damp cloth. PC comes to inspect and claims that I don't have enough humidity in my home. I contacted Solida Cork Flooring in Mississauga (whose Technical support were also totally, extremely RUDE). According to the manufacturer, this is an installation problem. I was actually asked if the installer "left an expansion of 3/8" between walls or fixed objects". Unfortunately, I did not follow the installer with a ruler to insure his installation was correct. I am so sorry that I ever darkened the doors of Pacific Carpet and Flooring. Had other quotes - from Toronto that I should have gone with instead I chose local. Bad decision.

The company was unreliable and was late with both installation. Although the flooring subcontractor was good - the company representative did not have them in installing the floor on time and have poor customer services. The subcontractor they used to install our carpet was horrible. The carpet is already lifting ( we called Stain Master and they said it is an installation problem). The installer also put a hole in our wall while they were installing the carpet. The company still owe us $800.00 for repair and the garbage they left on our front porch which we asked for it three times and still have not mailed it to us (this is a year ago).

We went to Pacific Flooring to have new hardwood flooring put into our home, and it has been the most horribly stressful experience for us.Rob,the salesman who sold us the flooring and measured the space,had made a mistake in calculating the amount of work to be done. We were told that there was going to be an extra charge for the work. Ken,the manager,told us that he would charge us only 1/2 that, but this was under the condition that the work was to be started on that day. We also ordered a set of tiles which was not put in the work order (but was charged to us anyway).When the installers realized all of this, they left the house to talk to Rob about the tiles and to pick up extra materials and never came back. We tried to contact the store at least 8 times to book an alternate date for the installation, and to let them know that we would not be paying the extra because they did not fulfill the condition. We were told everytime that someone would get back to us but no one ever did. The job was finally done 2 weeks later, but we were charged the full amount, as well as the extra without notification and before the installers had even set foot into the house. We tried to contact Ken to speak to him about this, but he was nowhere to be found. We had to resort to calling Visa to have them cancel the extra, which could take up to a month to do. The people we dealt with were unreliable, but more importantly, they were unprofessional. We will never give them our business again.