In 2007 we had this company replace pretty much every window in our house including a sliding patio door with mini blinds built in and a side door. One of the windows was installing a bay window in the front where there had been a smaller window. Although the final result looked good the area around the window is always cold which leads me to believe that it wasn't insulated properly but there is no way to tell without tearing it out. Also, and more importantly, the patio door is now dirty between the glass, the blinds on one side don't work properly and the glass gets wet in the winter. I called the phone number and it now goes to another company who, I gather, bought up Consumers. I explained that situation and they sent out someone to inspect the door. He told be that he would inform them that it needed to be replaced. Didn't hear anything for a couple months so i called a few days ago. Spoke to someone else who told me that the door was not covered under the warranty and I was basically out of luck and apologise saying that some of the people who work there don't know about how the warranty works. So much for a lifetime warranty. Not worth the paper it's written on.
- Approximate cost of services:
- $10,000.00