Consumers Choice Home Improvements

Had a great team install a bay window in 2012 so we had CC do several more windows. Now our bay window has massive stress cracks. CC talks about having a great warranty and standing behind their work, but now we can't even get them to give us a date to come look at the fix! Winter is coming. We're thinking we'll just have to call another company and send CC the bill.. currently our warranty is worthless.

UPDATE: It's been over 2 weeks since we first called for service. We still don't have a date for someone to come look at our broken window.

SECOND UPDATE - 8 Months Later: After several more calls we finally had someone come and do a measure for the new window order. Since then however there has been no progress. It's been over 8 months since we first requested a replacement for our broken window! We still don't have an install date despite numerous calls to customer service. I understand Covid is slowing things down, but there are houses with many windows being built in the area all around us. Clearly our warranty obligation has not been a priority.

I called the office number suggested below last week and was told we should be getting a call by Friday at the latest. No call came. Monday no call came. It's now Tuesday and still waiting.