Consumers Choice Home Improvements

We had 2 bay windows and entry door replaced 10 months ago. We signed a contract in November 2017 and was told that we would get a 5% cheque if we waited until spring. We had to call twice before we received a cheque. We were also told that we would get an eco rebate. I am still waiting for the energy efficiency rebate consumers choice said they would process for me as part of my purchase... I am not holding out hope and I am not convinced that the rebate was processed. We would like to replace a few more windows in the next 2 years but I feel deceived. I have called on several occasions, left emails and never received a response