DO NOT ORDER A FIBREGLASS DOOR FROM THIS COMPANY, DO NOT HAVE THEM INSTALL THE DOOR AND DO NOT HAVE PETER AS YOUR SALES REP. Placed an order for a fibreglass door on Jan 11, 2018 and still waiting for the door to be installed!! Went to their showroom to see the door, had the order confirmed and after waiting 4 months, a steel door was installed! At the time of the order, we were told the order would take 4-6 weeks, not 16 weeks. Tested the door with a magnet and discovered it was steel, not the fibreglass which we ordered. Salesrep Peter told us steel was better. Very DECEPTIVE. No one told us they changed the order. The lockset was not what we ordered and the parts didn't match in style nor colour. Installation was a sloppy goopy mess. Colour is incorrect. Can't think of one good thing this company has done. I am still waiting for them to get correct door as of Sept 5 despite the fact we were told on May 30 it would be 4-6 weeks to have new door installed. It's now been another 12 weeks!!! After numerous phone calls and nothing done, I am waiting for the Manager Paul to call me.
- Approximate cost of services:
- $3,600.00
- Company Response
Hi Irene. Human error was made and the wrong door was ordered. Your order has my personal attention and I will make every effort to ensure the replacement door is installed to your satisfaction. I do apologize for the delay. The demand from the GreenOn rebate program has affected all of our manufacturers including our doors. Once we receive your door we will call you to get it installed ASAP. Sincerely Paul V.