Front Door and external Shutters
Door is beautiful and installer did an amazing job.
However, the Salesman was not helpful and ignored me once my order was placed. After going out to look at the existing door and external shutters he wrote up the bill. I thought the price I was given included the shutters. It wasn't until the door was being installed (7+ weeks later) that I was advised the shutters were not on the order. It took 2+ weeks of calls to the salesman and customer service to have someone look in to it.
The Shutters were finally ordered in September (and yes at an additional cost). I was told it would take two weeks. A month later I called and was advised the colour was out of stock (not a call to keep me updated). The shutters were finally installed in November. I think I was more than patient... what started on July 6th... should not have gone into November to be rectified.
As mentioned... the door is beautiful but I am sure there are other companies out there with beautiful doors and better Customer Service.
- Approximate cost of services:
- $3,800.00
- Company Response
Please find our response to the above review.
We can now confirm that the door, which was contracted for, was ordered for the main floor. The external shutters, to which the customer refers, were on the second floor. Possibly, there was a misunderstanding; however, shutters were never contracted for. Following the customer’s enquiry, we did write another contract for the addition of the shutters. A normal delivery for shutters is approximately 4 – 6 weeks. On this occasion, it took longer, due to a back-order on colour. Unfortunately, this is a manufacturer matter, beyond our control.
After speaking with the customer, she agrees that there was probably an innocent misunderstanding and now completely confers with the fact that the shutters were never on the original contract and she does not believe that the salesman was intentionally misleading her. She is completely happy with the products and the installation, and has suggested that Consumer’s Choice should receive a much higher rating for what she believes to be an excellent job overall.
Yours sincerely,Stan Greenberg, CEO
Consumers Choice Home Improvements