Northwood Heating & Air Conditioning Co.

What can I say that others haven’t expressed before.

Northwood Heating & Air Conditioning Co. exemplifies professionalism on all levels.

As you all know; it is so hard to find reputable service these days. With Northwood I can honestly say “look no more”. These guys delivered the best service that I’ve experienced in dealing with the many Heating & Air Conditioning Companies that I’ve encountered over the last 30-yrs.

I would like to thank Eric & both of his assistants for the top-notch job in both cleaning/inspecting my furnace (they literally took it apart) and most recently in replacing my A/C unit (the neatest installation of pipes & wires – they removed all remnants of the previous two installs). They were so thorough, considerate and respectful of property.

Thank you Gary for coming out and providing the quote for the A/C. The York Micro-Channel unit is perfect for our needs.

Again, thanks to all the folks at Northwood involved.

AMENDMENT - 2009MAY21 ...
In the above statement, I gave Northwood Htg. & A/C a glowing review an original rating of "10". I still stand by it when it concerns the workers and their workmanship. The A/C unit was installed in Sep/08.

However, prior to installation I was quoted a rebate by Gary (owner) which was later refused by York due to Northwood filling in the application incorrectly. Northwood promised to honour the rebate plus postage (approx $115). This promise was made in Oct/08. To-date I've been told that they mailed two cheques (Nov/08 & Jan/09), none were received. Prior to the mailing of the 2nd cheque I even suggested they use Registered Mail.

I find this type of customer service sad, especially these days. We are retired folks who have been very patient. We know that the rebate cheque will never materialize, so be warned if you plan to use this company-be careful of rebates. As for my future dealings with Northwood Htg. & A/C -- that will not happen, nor will I recommend them.