Like many consumers I consider Homestars prior to contracting out household services. Last fall I did just that when my driveway needed to be replaced. Northland, despite being the most expensive quote was selected based on Homestars recommendations. My rating is based on the following:
1. poor customer service - calls, emails not returned I had to chase them when I had not heard from them to get the job done. I was told 3-5 weeks and finally in the 6th week it was done with my
driveway being torn out for 5 of those 6 weeks creating a real mess for my house
2. poor quoting system - what I thought was included in the end was not and could have been for even more cost and a delay in the project (it was already early November)
3.the paving crews clean up compromised my new stone walkway leaving oil stains on it
I didn't call the company for any remediation of the oil stains as they didn't respond to calls when they secured the contract so why would they once they had been paid? For me their prior performance preceded them. I would never recommend their services and this in fact is the first company on Homestars that I have been disatisatified with having used many over many years
- Approximate cost of services:
- $2,700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Private User,
I have difficulties believing this to be a true review as we specifically have staff in place to return each and every phone call. (Some of them are frequently mentioned in past reviews by name) Our office is open from 9-5 and our staff is diligent with returning calls.
Our process is to excavate the driveway and return to pave it 3-5 weeks later. It will be left in a gravel state (which you refer to as messy). We leave it that way on purpose. We could certainly pave it earlier but it would compromise the quality of the driveway. We pride ourselves in customer service and every client is informed that we will call them the day before we schedule the paving crew.
With regards to the extra charge you reference, our quoting system is written and very clear so there are no surprises or hidden costs.
I don't understand your complaint and I have reviewed it with my staff and nobody recalls a situation that would fit this negative review. If your review is legit, why would you not inform us first? If it was felt one of our crews made a mess. We certainly would have corrected any problems. I believe this is an unfair and/or untrue review.