Terrible problem & service getting our vanity
Things that went wrong:
They told us 2 weeks for our vanity, It took over 2 months.
They didn't tell us when we ordered it that it would be back ordered and ensured it would be 2 to 3 weeks max.
They didn't call us at all to tell us it would be delayed, we had to keep calling them and never really got firm dates.
Many times when we called to leave a message with the rep, she never returned out calls
Finally they say the vanity will arrive in a day or 2, they will call us when it will be delivered
They don't call us, and they guys shows up (luckily wife was home)
The delivery driver asks my wife "So how do we get this off the truck and into the house" seriously. only 1 guy came to deliver. No phone call to mention hey we don't actually have people to get this into your house for you.
My wife (Who is having heart surgery next month) has to help him get it off the truck and drag it across the lawn to the side of the house. Then he leaves.
I hope our experience will help others decide to look elsewhere for their Reno needs.
- Approximate cost of services:
- $2,000.00