This has been one of the worst experiences of my life. This company was the absolute worst. Nothing they guaranteed was guaranteed. Steve was great in the beginning, called me right away with a quote, gave me exact dates of pickup, everything I could have asked for. And then everything went to hell in a hand basket after that. As soon as I said I would use Noble Moving Services, and gave them my deposit, I didn't matter anymore. They were supposed to pick up my belongings from a storage unit between Oct 17-19, I had booked my flight home for AFTER those dates to be sure to be there for pick up. I called on the 19th to see what was going on and a very rude woman told me that they wouldn't be picking it up that day, but it shouldn't be a big deal for me since my things were already in a storage unit. I had taken 2 days off of work to put my things together in this unit, make sure everything was good to go, and I wanted to be there for the pick up, but they didn't show up until November 2nd, so I ended up paying an extra $225 for an extra month in storage. Since I wasn't there for pickup, the storage unit manager was, and said the men that moved my things were very efficient and professional, and I will take his word on that. However, Steve doesn't answer phone calls or voice mails. I have called this company over 25 times to try and figure out what they were doing with my stuff. The only time he was interested in talking was when it came down to me paying the bill. The movers show up in Fredericton, NB and I literally have to drive over an hour to meet the drivers since they had no idea where they were. Steve told me not to worry about being there for the drop off of my belongings. Thanks buddy, cause I had to meet up with them, as they were parked on the side of the road, and take them to the unit, which was literally 1 minute away from where they gave up. To make matters even worse, the driver of the truck backed into a separate building while backing up the trailer to get to my storage unit, damaging the roof, eavestrough, and siding. I received no inventory check list, as they didn't check off anything. I watched as they unloaded my stuff in the unit without any paperwork. I have absolutely no idea if all my stuff is in there. I have pictures of my items prior to pickup, but you guys were supposed to hand me an inventory checklist. You failed to do so. There was no weigh scale ticket copies for me either, as you had promised. I have tried to call to file a claim, but they must have my number on caller ID, since nobody likes to answer my calls anymore. By the way, there is NO WAY that my stuff weighs as much as they said it did, and with no copies of scale tickets, I am so severely disappointed with you guys. Moving is a very stressful thing in itself, and all a hardworking person asks for is for someone to treat them like more than just a number, because you are moving someone's life. You have made this the worst experience I have ever had the displeasure of dealing with. If by chance anyone at Noble decides to read this and by some miracle want to compensate me for the troubles and sleepless nights and stressful days you have put me through, you can message me, or maybe ask Steve for my number, I'm sure he has it on a list of numbers not to answer when he sees them calling him. It really sucks that it has come down to this, leaving a message on a board, but if this can prevent someone else from going through what I have had to go through to stop bad customer service, and bad business from happening, then so be it. Just a suggestion...if you hate what you do for a living THAT badly, get out of the moving business. I want my money back.
- Approximate cost of services:
- $2,800.00