Noble Moving Service Inc

BEWARE, DO NOT USE NOBLE MOVING. ALSO, THEY OPERATE UNDER CAPITAL MOVING AS WELL, STAY AWAY!!!!
I contacted Noble Moving to move my belongings from Brampton, ON to Woodstock, NB at the beginning of August 2012. I filled out the online request and Steve (my booking agent) quickly contacted me and the process of booking my move was under way. Until such time that I actually left the deposit, Steve was helpful, informative and timely with his responses. Then, it all fell apart. I told Steve (I have emails to prove it) that I needed the delivery to be on the 31st of August anytime after 1:00pm to which he replied “I just spoke with long distance operations and delivery on the 31st is perfect”. Well it wasn’t, my belongings were picked up on the 24th and I called Steve the following Tuesday to see what the total was going to be so I could have the payment ready for delivery of our belongings. It was at this time that I was told that my stuff was going to be delivered between the 7th and 10th of September. When I insisted that it had to be on the agreed 31st and I read his email back to him he told me to give him an hour and that he would figure it out and call me back. Two hours later I called him back only to get his voice mail. I called again and zeroed out and spoke with a guy named Matthew and he informed me that Steve should never have committed to a “firm” date and that it would not be possible for our belongings to arrive until the 7th to the 10th. Matthew gave me the name of a manager, Brock who I should speak with. I have not since been able to get in touch with Steve, he has ignored every email and voicemail I have left for him. So from that point on I have dealt with Brock. I rearranged my entire move (including leaving my three children in Ontario for a week and a half causing them to miss their first three days of school) based on the new delivery time. Brock did knock $365.90 off the total price for my inconvenience. At 3:30pm on September 8th, the truck driver called to tell me that he would be at my house between 5:30pm and 6:00pm for my delivery. At 7:00pm he finally showed up and began to unload my belongings. When the delivery was “complete” my husband and I noticed that several large items were missing (Big things like my fridge, 3 dressers, my daughters bed, all my bookshelves, a 60 gallon air compressor (to which I was charged extra to have moved as it was “specialty item”) all not there) Every box was mangled, torn and squashed. The next morning we discovered that the missing drawer from my bed was actually broken and thrown into the ditch at the end of my driveway. I called and left voicemail for Brock at 11:30pm Saturday night telling him what had happened. When I didn’t hear back from him I called and left voicemail again on Monday night. Still nothing. Tuesday morning I called Brock again and this time a very unpleasant woman answered the phone and told me that I needed to fill out an online claim form. When I asked if my missing belongings were in the warehouse in Ontario she laughed at me, told me she was a booking agent and that she doesn’t go into the warehouse. I filled out the online form and called and left another voicemail for Brock. In this message I explained that I paid in full and I want what is mine and that if I don’t hear from him by end of day I am phoning the police to look into charges of theft. Later that afternoon I received a standard form email from Brock stating that the claims process can take two to four weeks and if I have any questions to contact him by phone or email. Sure, like I haven’t tried that. As it stands right now, I am planning on moving forward with my threat to take legal action unless this situation is handled in the very short term.